OBJECTIVES OF THE PROGRAMME :
Information Technology Services (ITS) provides leadership and direction in the deployment of information and communication technologies and systems to support the Pan American Health Organization/Regional Office of the Americas of the World Health Organization (PAHO/WHO) in carrying out its mandate. Furthermore, ITS establishes and maintains strategies, policies, standards and procedures to ensure the effective and efficient provision of information and communication services in a geographically dispersed environment.
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Description of duties:
Under the general supervision of the Director, Information Technology Services (ITS), and the direct supervision of the Senior Advisor, Applications Development and Support (ITS/AT), the incumbent is responsible for, but not necessarily limited to, the following duties:
a) Provide technical solutions to business process experts and business owners; document business processes, identify goals and gaps, and translate this into technical requirements and solutions for the Organization's PASB Management Information System (PMIS) enhancements and revisions, in close collaboration with business process experts;
b) Provide technical support to PMIS integrations in production and use IT tools to improve data interfaces and data integration through all components of PMIS;
c) Design, develop, configure and process deployment of projects & system enhancements, in collaboration with ITS Shared Services and Functional Areas;
d) Leverage business knowledge and expertise in the analysis of PMIS vendor updates to identify opportunities for process improvements, keep functional areas informed, and assist the deployment of vendor updates;
e) Develop test scenarios for in house changes and vendor updates, in collaboration with business process experts; coordinate testing exercises and assist testers to ensure requirements are met;
f) Responsible for the deployment of changes from sandbox to production to ensure PMIS integrity, project documentation and configuration management, in collaboration with ITS Shared Services and all Functional Areas;
g) Participate in the PMIS change management and go live support processes;
h) Manage PMIS updates, review and analyze the specific implications of software's new releases to PAHO respective business processes, develop a mapping of those changes, and educate business process experts about pros and cons of adopting any new modules or features;
i) Facilitate collaboration sessions with respective business owner, business process experts and end-user representatives;
j) Perform other related duties as assigned. |
| REQUIRED QUALIFICATIONS |
Education:
Essential: A bachelor's degree in computer science, engineering, finance, business administration or other related field from an accredited institution.
Desirable: Workday training or certification would be an asset.
In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. |
Skills:
Key Behavioral Competencies:
-- Intrainstitutional Action: Operates in a fair, consistent and equitable manner, and displays such behavior by example. Ensures that the mission and the values of the Organization as well as the setting in which projects will be carried out are the drivers in one's technical work. Understands the results required and performs to that standard. Behaves consistently in accordance with the Code of Ethics of the Organization.
-- Communication: Actively engages in conversation with the key players in a multicultural environment both within and outside the organization. Develops a network of appropriate contacts inside and outside PAHO to gain information or to build an alliance. Takes into consideration the multicultural differences within the organization.
-- Teamwork: Promotes team work and leads one's area to finish tasks and accept responsibility. Creates a positive environment within the area of work. Makes everyone feel like they are part of the team as well as welcomes and appreciates everyone's ideas and suggestions. Able to see the positive aspects of working as a team, shares the team's enthusiasm for achieving mutual goals.
-- Service Orientation: Corrects the client's problems promptly and without confrontation. Is helpful when client (internal or external clients) is going through a critical period.
-- Analysis, Synthesis, and Forecasting: Takes or organizes individual and collective action after analyzing situations on the basis of the available evidence and knowledge. Continuously analyzes the evolution of situations in an area of work and makes suggestions to adjust or confirm the decisions necessary to implement required actions. Is capable of anticipating the implications of an analyzed situation between six months to one year ahead.
-- Knowledge Management: Seeks and proposes better resources to access, process, use and share information with a variety of actors in different environments. Produces and participates in studies as well as research that meet the publication requirements of media accepted by the scientific community.
-- Information Management: Takes initiative to improve systems for the presentation and dissemination of information. Supports, through competent use of the available systems and technologies, the development of data presentations.
-- Continuous Learning: Takes concrete steps on one's own initiative to keep up-to-date on the most recent trends in knowledge in the area of work. The knowledge and achieved experience is shared with others. Is aware of other industries or organization's best practices and applies them.
Technical Expertise:
-- Theoretical and proven technical skills in systems analysis, software development, systems documentation and management of systems development projects.
-- Ability to review and accurately evaluate new technology and systems options available to the Organization to be used in advancing the objectives defined for information systems, and be able - to translate system requirements into functional systems.
-- Thorough understanding of administrative business processes such as budget, accounting, payroll, finance. personnel, and/or procurement, Knowledge of concepts and technical skills in systems analysis, application configuration, systems documentation, and management of applications implementation projects.
-- Familiarities with Project Management principles in order to ensure deliverables meet requirements and timelines.
-- Skills in specific products should include Enterprise Resource Planning (ERP) such as SAP, Oracle, Workday, or similar. In addition: Business process analysis, and cloud technologies.
IT Skills:
Demonstrated abilities and skills using MS Windows and office applications including SharePoint, MS Project, and MS Visio. Knowledge of Business Intelligence and technical architectures. Design and implementation of reporting and analytical solutions. Business Processes analysis and modeling. |
Experience:
Essential: Seven years of combined national and international progressively responsible experience in the management and support of enterprise business processes and applications.
Desirable: Experience in Workday implementation would be an asset. |
Languages:
Very good knowledge of English or Spanish with a working knowledge of the other language. Knowledge of French and/or Portuguese would be an asset. |
Additional Information:
PAHO OFFERS AN ATTRACTIVE COMPENSATION PACKAGE INCLUDING AN ANNUAL NET SALARY AND POST ADJUSTMENT, WHICH REFLECTS THE COST OF LIVING IN A PARTICULAR DUTY STATION AND EXCHANGE RATES (SUBJECT TO MANDATORY DEDUCTIONS FOR PENSION CONTRIBUTIONS AND HEALTH INSURANCE). OTHER BENEFITS INCLUDE: 30 DAYS ANNUAL LEAVE, DEPENDENCY BENEFITS, PENSION PLAN AND HEALTH INSURANCE SCHEME. BENEFITS FOR INTERNATIONALLY RECRUITED STAFF MAY INCLUDE HOME LEAVE, TRAVEL AND REMOVAL EXPENSES ON APPOINTMENT AND SEPARATION, EDUCATION GRANT FOR DEPENDENT CHILDREN, ASSIGNMENT GRANT AND RENTAL SUBSIDY.
CANDIDATES APPOINTED TO AN INTERNATIONAL POST WITH PAHO ARE SUBJECT TO MOBILITY AND MAY BE ASSIGNED TO ANY ACTIVITY OR DUTY STATION OF THE ORGANIZATION THROUGHOUT THE WORLD.
ALL APPLICANTS ARE REQUIRED TO COMPLETE AN ON-LINE PERSONAL HISTORY FORM TO BE CONSIDERED FOR THIS POST.
CANDIDATES WILL BE CONTACTED ONLY IF THEY ARE UNDER SERIOUS CONSIDERATION. A WRITTEN TEST AND/OR INTERVIEW WILL BE HELD FOR THIS POST. THE POST DESCRIPTION IS THE OFFICIAL DOCUMENTATION FOR ORGANIZATIONAL PURPOSES. |
Annual salary: (Net of tax)
US Dollars $57,379.00 at single rate
US Dollars $61,470.00 with primary dependants | Post Adjustment: 47.2 % of the above figure(s). This percentage is to be considered as indicative since variations may occur each month either upwards or downwards due to currency exchange rate fluctuations or inflation. |
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